SENPAI TEAM

How can we help?

Contact samquansah@protonmail.com for Senpai Showdown support, privacy questions or account requests.

Report a problem

Tell us what you expected and what happened. Include your app version and phone model, or your browser and operating system if you play on the web. Screenshots are optional; remove private information first. Do not send passwords, verification codes, payment-card details or your guest account key.

Connection problems

The game needs an internet connection. If a match disconnects, reopen the app promptly to reconnect. Your progress is linked to a guest account key on your device; clearing app data can remove access to it.

Friends

Share your friend code with someone you know. Requests must be accepted. You can remove friends or block requests in Friends → Your friends. Players cannot upload files, images or videos.

Chat problems

Use a message’s ··· menu to report it or block its author. For an appeal or a problem you cannot report in the room, email the support address with the public player number and approximate time. Read the chat rules.

Question feedback

Use the question-report control in the game when an answer or wording seems incorrect.

Account and data deletion

Open Locker → Account → Delete account in the app, or use our account deletion request page.

Purchases and advertising

No payment is required to play. Website purchase availability is shown in Shop. For a missing payment, include the order reference and receipt, never a private recovery key or card details. Save your private recovery key in Shop to recover the same browser account on another device. Mobile purchases and rewarded ads remain disabled in the submitted release. For sponsorship enquiries, contact the support address above.